Refund and Return Policy

At MissHairbrushArt, we are committed to providing our customers with high-quality products and exceptional service. We understand that sometimes, you may need to request a refund or return a product. Please read our refund and return policy carefully to ensure a smooth and hassle-free experience.

1. Refund Eligibility:

• Refunds are applicable for products purchased directly from our website, www.misshairbrushart.com.
• To be eligible for a refund, you must initiate a return request within 30 days of receiving your order.

2. Return Process:

• To initiate a return, please contact our customer support team at support@misshairbrushart.com with your order number, a description of the issue, and clear photos of the product(s) in question.
• Our customer support team will review your request and provide you with instructions on how to return the product.

3. Conditions for Returns:

• Products must be in their original condition, unused, and in the original packaging.
• Any product that is damaged or shows signs of use may not be eligible for a refund.

4. Return Shipping:

• You are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
• We recommend using a trackable shipping service to ensure that your return reaches us.

5. Refund Process:

• Once we receive your returned product and confirm its eligibility, we will process your refund.
• Refunds will be issued to the original payment method used during the purchase.
• Please allow up to 10 business days for the refund to be reflected in your account.

6. Non-Refundable Items:

• Gift cards and downloadable digital products are non-refundable.

7. Damaged or Defective Items:

• If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will provide instructions for returning the item or offer a replacement or refund.

8. Order Cancellation:

• If you wish to cancel your order, please contact us as soon as possible. If your order has not been shipped, we will process a full refund. If it has already been shipped, you will need to initiate a return once the product is received.

9. Contact Information:

• If you have any questions or concerns about our refund and return policy, please contact our customer support team at support@misshairbrushart.com.

MissHairbrushArt reserves the right to update or modify this refund and return policy at any time. Please review this policy periodically for any changes. Your continued use of our website constitutes acceptance of our refund and return policy.